HQ177 Privacy Policy

1 Who We Are

HQ177 operates the online gaming platform accessible at hq177.fun and through the HQ177 mobile application. When this Privacy Policy refers to "HQ177", "we", "us" or "our", it means the HQ177 platform and the team responsible for operating it.

This policy applies to all registered users and visitors of the HQ177 platform, including those who browse without an account. If you have any questions about how your personal data is handled, you can reach our support team through the contact details provided in your account dashboard.

2 Information We Collect

HQ177 collects personal information in two broad categories: information you provide directly, and information that is collected automatically when you use the platform.

Information You Provide

• Account registration details: full name, date of birth, email address and, where required, mobile number.
• Identity verification documents: government-issued ID (such as a CNIC), which may be requested before processing withdrawals or confirming account ownership.
• Payment information: details of the payment methods you register for deposits and withdrawals, including mobile wallet account references for JazzCash, Easypaisa and Raast, and bank account details for IBFT transfers.
• Support communications: messages you send to HQ177 support, including any attachments, are retained for the purpose of resolving your query and improving support quality.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and mobile network information.
• Usage data: pages visited, game sessions started, bet amounts, session duration, login timestamps and navigation patterns within the platform.
• Transaction data: full history of deposits, withdrawals, bonuses applied and game activity associated with your account.
• Cookies and local storage data: as described in the Cookies section below.

3 How We Collect Your Information

Most personal data is collected directly from you during account registration and ongoing platform use. Specifically, we collect data:

• When you create a HQ177 account and fill in the registration fields.
• When you submit identity verification documents at the platform's request.
• When you make a deposit or withdrawal request and provide payment method details.
• When you contact support via the account dashboard messaging system.
• Automatically as you browse and interact with the platform, through server logs, session tracking and cookies.

4 Why We Use Your Data

HQ177 uses the personal data it collects for the following specific purposes:

We do not use your personal data for purposes beyond those listed above without obtaining your explicit consent first. Promotional emails can be opted out of at any time through your account notification settings.

5 Who We Share Your Data With

HQ177 does not sell personal data to third parties. We share data only where necessary to operate the platform, and only with trusted service providers who are contractually bound to handle data securely and in accordance with this policy.

Categories of third parties who may receive relevant data include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction details necessary to process your deposits and withdrawals. They operate under their own privacy policies for data they hold on their side.
• Identity verification services: Where a third-party tool is used to assist with document verification, only the minimum data required for verification is shared.
• Platform hosting and infrastructure providers: Server and cloud hosting providers that support the operation of hq177.fun and the HQ177 app are bound by data processing agreements.
• Law enforcement or regulatory bodies: Where HQ177 is legally required to disclose account or transaction information — for example in relation to fraud investigations — data will be provided to the relevant authorities.

6 Payment Information

When you deposit or withdraw funds on HQ177, the payment details you provide — whether that is a JazzCash wallet number, Easypaisa account, Raast ID or bank account details for IBFT — are handled with a specific level of care that goes beyond general account data.

Payment method details are:

• Used only for the purpose of processing the specific transaction you have requested.
• Transmitted over encrypted connections at all times.
• Not stored in full plain text on HQ177 servers — references to payment methods in your account are stored in a format that does not expose your full account credentials.
• Verified against the registered account holder's identity as part of our anti-fraud and anti-money-laundering procedures.

All deposits and withdrawals on HQ177 are processed in Pakistani Rupees (PKR). Third-party payments — deposits or withdrawals made using a payment account not registered in your own name — are not permitted and will be flagged during our review process.

7 Cookies & Tracking

HQ177 uses cookies and similar local storage technologies to make the platform work correctly and to understand how it is being used. Cookies are small data files stored on your device by your browser.

The types of cookies used on hq177.fun include:

• Strictly necessary cookies: Required for the platform to function — keeping you logged in during a session, maintaining your game state and enabling secure transactions. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: Used to understand how users navigate the platform, which pages are visited most, where errors occur and how the platform can be improved. Data collected through these cookies is aggregated and does not identify individual users.
• Preference cookies: Store your platform preferences such as language settings and display options so you do not need to reset them each session.

Most browsers allow you to manage cookie settings from the browser preferences menu. Blocking strictly necessary cookies will affect your ability to use the platform normally.

8 Data Retention

HQ177 retains your personal data for as long as your account is active. After account closure, data is retained for a further period as required by applicable legal, financial and anti-fraud obligations. The typical retention periods are:

• Account and identity data: Retained for a minimum of five years after account closure to meet standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for two years from the date of the last message in a support thread, or longer if the conversation relates to an ongoing dispute.
• Session and usage logs: Typically retained for twelve months from the date of the session.

Once retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to your identity.

9 Your Rights Over Your Data

You have rights over the personal data HQ177 holds about you. These rights can be exercised by contacting HQ177 support through your account dashboard.